Contact & FAQ

Do you have any questions or would you like to speak to one of our experts?

Then just use the contact form below and tell us what's on your mind. We'll answer you as quickly as we can :)

Below you will also find our FAQ with answers to the most frequently asked questions.

contact form

FAQ - Frequently Asked Questions

Are e-cigarettes safer than traditional cigarettes?

According to various studies, e-cigarettes are less harmful than conventional cigarettes because they do not produce combustion and therefore do not release tar or carbon monoxide. However, they are not risk-free and should only be used by adults. If you have any concerns about the health risks, you should definitely speak to a doctor beforehand. You can find more information on this in our vaping blog.

How old do I have to be to shop at Vapes4you?

You must be at least 18 years old in Germany to buy products in our shop. Proof of age is required when ordering and receiving the goods! Please make sure you have your ID with you when the courier delivers your package. You can find more information here:Age verification at Vapes4you

What types of e-cigarettes does Vapes4you offer?

We offer a wide range of e-cigarettes, including disposable vapes , vape pens, mod/pod systems and e-cigarette kits . You can also buy spare parts and accessories for your e-cigarette. If you would like advice, please feel free to write to us using the contact form above.

Which liquids are available and how do I choose the right one?

We offer a variety of ready-made liquids and flavors for you to mix yourself in different flavors and nicotine strengths. The choice depends on your personal preferences. It is important to choose the nicotine strength that suits your consumption habits. If you would like advice, please feel free to write to us using the contact form above.

What are VapePoints?

VapePoints are points that you can earn for various promotions and exchange for great discounts. You automatically collect points with every purchase. You can find out more about it here: VapePoints program

Are there instructions on how to use the products?

Yes, all products include detailed instructions on how to use and care for the e-cigarettes and accessories . Please read the enclosed instructions carefully.

Which payment methods are accepted?

We accept all common payment methods such as SOFORT, Klarna, Giropay and bank transfers in advance. You can find more information in our payment terms

How will my order be shipped?

We ship orders exclusively with DHL including age verification. The delivery time in Germany is 1 - 3 working days and is free for orders over 50 EUR. You can find more information in our shipping conditions .

Where is my package?

As soon as we have prepared your package for shipping, you will automatically receive an email with the tracking number (tracking ID) to the email address you provided in your order. There you can track the location of your package. The tracking number will also be saved in your customer account.

Is there a return policy?

Yes, we have an extended return policy of 30 days for goods in their original packaging. Please refer to our cancellation policy for the exact conditions.

I'm flying on vacation. Are e-cigarettes and liquids legal in my destination country?

Laws regarding e-cigarettes and liquids vary from country to country. Please check the current laws and regulations in your holiday destination before planning your holiday.

How can I contact customer service if I have questions or problems?

You can contact us via our contact form above, telephone, Whatsapp or by email at info@vapes4you.de. Our customer service team will be happy to answer your questions.

You can find the contact details in the footer of every page.

I would like to leave you a review, how do I do that?

If you would like to write us a review, please feel free to rate us on Google or Trustpilot.

Use one of the following links:

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